Shipping policy
Order Processing All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times We offer international shipping via AliExpress Selection Standard and other carriers depending on your region. Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping (where available): 3–7 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Costs We offer free standard shipping on all orders. Express shipping rates, if available in your region, will be displayed at checkout.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
International Orders & Customs For international shipments, customs duties and import taxes may apply and are the responsibility of the customer. dsmile is not responsible for delays caused by customs processing.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of the expected delivery date and we will resolve it promptly.